Role-based access
Only authorised team members access messages and participant data.
SUSTAINX MOLDOVA 2026
Contact the conference team
Use one route for submissions, participation, partnerships, media and accessibility enquiries.
Demonstration status
This prototype does not transmit or store form data. Before launch, connect the form to an institutionally approved service, publish the privacy notice, configure retention rules, test acknowledgements and assign a response owner.
01 / Register interest
Tell us why SUSTAINX matters to your work.
Use this structure for the launch form. Collect only the information required to route the enquiry and provide conference updates.
02 / Route enquiries
One inbox. Six accountable queues.
The public sees one clear contact route; the internal team assigns categories, service levels and owners.
01Submissions & reviewScope, formats, platform and decisions↗02Registration & paymentFees, invoices, refunds and confirmation↗03PartnershipsInstitutional cooperation and sponsorship↗04AccessibilityParticipation needs and accessible materials↗05Travel & invitation lettersAdministrative support after eligibility checks↗06Media & communicationsPress information, visual assets and interviews↗
03 / Service standard
Acknowledge. Route. Resolve. Record.
Recommended operating standard: automated acknowledgement immediately; human triage within two working days; substantive response within five working days; urgent accessibility, safety, payment or data-protection issues escalated on the same day.
04 / Internal controls
The contact channel is part of conference governance.
No uncontrolled forwarding
Sensitive requests stay in approved systems with a traceable owner.
Versioned answers
Fees, deadlines, publication and travel messages use an approved knowledge base.
Retention and deletion
Enquiries and consent records follow defined retention schedules.
05 / FAQ
Before you write.
The recommended model uses a dedicated submission platform. Email is reserved for support unless the final call explicitly provides another procedure.
After launch, the secretariat should publish its response standard and send an automated case reference for each enquiry.
Yes. State the institution, proposed contribution, expected benefit, decision authority and any financial or visibility conditions.
The final site must publish dedicated escalation routes that do not require reporting through the person concerned.